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The goal is to use innovative technologies, such as RPA (Robotic Process Automation), to streamline vital internal processes. To ensure that it continues to provide the best services possible-as efficiently as possible- DGFF selected UiPath as its technology partner to create a global process automation hub.
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DGFF has a Global Service Center unit with five centers and more than 4,500 employees. It brokers transport services between customers and freight carriers to offer the most efficient routing and transport services possible. Its goal is to create a global process automation hub to remove internal process bottlenecks and position the entire organization to continue to provide top-notch service.Its solution is a classical Human Delivery Center structure complemented by a Virtual Delivery Center enabled by the UiPath Enterprise RPA Platform.ĭGFF is the leading provider of air, ocean, and overland freight-forwarding services within Deutsche Post DHL Group.
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